Curriculum Vitae

Objective

Use industry leading technology to automate application deployment and infrastructure management as part of a collaborative and fast-paced team.

Education

  • Rochester Institute of Technology
    Rochester, New York
    Coursework towards Master of Science, Information Technology; all but thesis
  • New Mexico Institute of Mining and Technology (New Mexico Tech)
    Socorro, New Mexico
    Bachelor of Science, Technical Communication 2009

Awards and Accomplishments

  • Accepted to present “The Benefits and Pitfalls of Social Networking Sites” Society for Technical Communication 56th annual Summit Atlanta, Georgia, May 3-6, 2009
  • New Mexico Tech Bronze Scholarship, 2005-2009

Professional Affiliations

  • Society for Technical Communication
    Trinitite Student Chapter President, 2006-2009
    Kachina Professional Chapter Member, 2006-2009
  • Society for Women Engineers
    New Mexico Tech Student Chapter, 2006-2007

Skills

Work Experience

Kovarus

San Ramon, CA (Remote)

Automation Engineer

May 2018 - Present

Mitel (Formerly ShoreTel and M5 Networks)

Rochester, NY, and New York, NY

Senior Unix Systems Administrator, January 2012 - May 2018
  • Administered server infrastructure to support 275,000+ IP telephones (Cisco and other proprietary)
  • Led efforts to migrate 800+ physical and virtual servers to a modern reporting and automation management tool
  • Managed server lifecycles using Katello’s repository and subscription management (Pulp and Candlepin), Foreman’s provisioning capabilities, and Puppet for configuration management
  • Continuously improved automation by authoring and enhancing custom Puppet modules
  • Implemented and manage load balancers for web applications and APIs
  • Troubleshot and resolve urgent service-impacting outages, coordinating with team members and other departments
  • Designed and built international and domestic data centers

Senior Quality Assurance Engineer, June 2011 - December 2011

  • Designed test plans and executed tests for a proprietary IP softswitch and supporting applications
  • Investigated application bugs and resolved production data discrepancies
  • Tier 2 Support Representative, June 2010 - May 2011
  • Triaged client issues such as VoIP call quality, call completion, network connectivity, and hardware
  • Worked closely with developers, systems engineers, and network engineers to resolve client issues

Digital Works

  • Esperanza De Joaquin Website http://www.joaquinshope.org/
  • New Mexico Tech Student News Paper (Paydirt) Website http://www.nmt.edu/~paydirt/
  • New Mexico Tech Technical Communication Program Website http://www.nmt.edu/~tc/
  • New Mexico Tech University Website (currently under development) http://www.nmt.edu/
  • Proprietary Web Content Management System for IT321 course http://www.gregkoch.us/it321 & http://www.gregkoch.us/it321/admin.php

Unpublished Scholarly Works

  • Andrew Carnegie Research Essay
  • Business Communication Literature Review
  • Changing Political Views Through Media
  • Management Case Studies: Consultant Report, Proposal, Standard Operating Procedures, and Corporate Meeting Materials.
  • New Mexico Tech Senior Engineering Design Heliostat Funding Proposal
  • Net Neutrality: the Great Debate
  • Single Sourcing Essay
  • Television Technologies Research Paper
  • Web Content Management Systems Literature Review
  • Web 2.0 Research Paper

Other Works

  • Miners’ Ink Fall 2008 Literary Magazine, Layout and Design
  • Miners’ Ink 2008 SciFiCon Program, Layout and Design
  • American Indian Science and Engineering Society Region 3 Conference Program